Shipping & Payment

We ship within Hong Kong and internationally. Shipping times may vary depending on where you are based, so please be mindful that shipping may take 1-2 weeks within Hong Kong and 4-12 weeks internationally. This does NOT include the processing time. All of our products are handmade and usually made to order, therefore processing time can take up to 7 working days. 

Our delivery times are estimated only and not guaranteed. Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Due to COVID-19, orders may be significantly delayed. Please allow 1-4 weeks of extra time (in addition to transit times) in waiting for cargo allotment. This varies greatly depending on the country, especially with restricted flights. 

We are not responsible for:

  • Wrong addresses given by customers
  • Lost or damage to orders by postal service
  • PO box issues

Untracked Shipping 

We offer low untracked shipping options for buyers because we understand how much shipping can cost. When you opt for untracked shipping, buyers agree to the risks of an un-trackable and uninsured package. When we ship the order, we will take a photo for you and send it to your email for proof of shipping. Thank you for your understanding. 

Hong Kong  

Standard (Untracked) 1 week HKD6
Expedited (Tracked) 1-3 days HKD25

For orders over HKD200 we provide free untracked shipping.

For orders over HKD600 we provide free tracked shipping.

 

Mainland China  

Please connect with us on WeChat. WeChat ID: charmainestudios

 

International Orders 

Japan, South Korea, Macau, Malaysia, Singapore, Taiwan, and Thailand

Standard (Tracked) 2-4 weeks HKD30
Expedited (Tracked) 1-2 weeks HKD150

 For orders over HKD600 we provide free standard tracked shipping.

 

• All orders are shipped from Hong Kong via Hongkong Post or S.F. Express. 

 

Customs, Duties & Taxes

Please note that all applicable taxes, customs or import duties at the destination country are the responsibility of the buyer and must be paid by the buyer in order for the package to clear custom.

 

Payment Methods

We currently accept all major credit cards. 

If you would like to pay using PayMe, Alipay or FPS please contact us by email or Instagram/Facebook @charmainestudios.